Return Policy

At Michael & Son's Jewelers we want you to be satisfied with your purchase. If for any reason you are not satisfied, you may be able to return your items for in-store credit. Please read through the following information carefully before attempting to return or exchange your product. If you do not comply with store policies, we may not be able to process your return or exchange.

Returning Your Purchase

We have a 30-day return policy for store credit, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@michaelandsons.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@michaelandsons.com.

Receiving a Refund

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded for store credit. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, custom products (such as special orders or personalized items).Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

If you have questions, please don't hesitate to contact us at:

Michael & Son's Jewelry
1401 S Virginia Street
Suite 150
Reno, NV 89502

Michael & Son's Jewelers wants to ensure you are happy with your purchase, and we would be happy to work with you to address any concerns you may have or provide more information about our policies should questions arise.